🔒 MSSPCommand™

MSSP Multi-Tenant Operations Console — managed security service provider platform, multi-customer SOC, tenant fleet management, service delivery metrics, billing integration, SLA dashboards, white-label portal, customer health scoring

Service_Management MDR Available
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Frameworks Mapped
5
Managed Services

Capabilities

Built-in capabilities powering MSSPCommand™ — each individually licensable and composable.

monitor

Multi Tenant Soc Dashboard

Live monitoring dashboard for Multi Tenant Soc Dashboard metrics with auto-refresh.

feature

Cross Tenant Alert View

Cross Tenant Alert View capability for MSSPCommand with interactive interface.

feature

Tenant Priority Queue

Tenant Priority Queue capability for MSSPCommand with interactive interface.

feature

Analyst Workload Balancing

Analyst Workload Balancing for unified SOC operations. Single pane of glass across all products with shift handoff, queue management, and cr...

respond

Tenant Escalation Routing

Execute Tenant Escalation Routing response actions with confirmation and rollback.

manage

Shift Management

Shift Management for incident response. Coordinate containment, eradication, recovery, and stakeholder communication with war room and timel...

monitor

Soc Performance Metrics

Live monitoring dashboard for Soc Performance Metrics metrics with auto-refresh.

respond

Customer Onboarding Workflow

Execute Customer Onboarding Workflow response actions with confirmation and rollback.

detect

Customer Health Scoring

Real-time detection and alerting for Customer Health Scoring events in MSSPCommand.

scan

Customer Maturity Assessment

Scan and assess targets for Customer Maturity Assessment findings with severity scoring.

comply

Customer Risk Posture Comparison

Track Customer Risk Posture Comparison compliance status with evidence collection and gap analysis.

manage

Customer Lifecycle Management

Configure and manage Customer Lifecycle Management settings with CRUD interface and audit trail.

comply

Churn Risk Prediction

Track Churn Risk Prediction compliance status with evidence collection and gap analysis.

feature

Sla Per Customer

Sla Per Customer capability for MSSPCommand with interactive interface.

feature

Sla Breach Alerting

Sla Breach Alerting capability for MSSPCommand with interactive interface.

comply

Service Level Reporting

Track Service Level Reporting compliance status with evidence collection and gap analysis.

feature

Mttd Mttr Per Tenant

Mttd Mttr Per Tenant capability for MSSPCommand with interactive interface.

feature

Incident Volume Trending

Incident Volume Trending capability for MSSPCommand with interactive interface.

detect

Detection Coverage Per Tenant

Real-time detection and alerting for Detection Coverage Per Tenant events in MSSPCommand.

detect

Response Quality Scoring

Real-time detection and alerting for Response Quality Scoring events in MSSPCommand.

feature

Usage Metering

Usage Metering capability for MSSPCommand with interactive interface.

feature

Billing Integration

Billing Integration capability for MSSPCommand with interactive interface.

feature

Invoice Generation

Invoice Generation capability for MSSPCommand with interactive interface.

comply

Consumption Reporting

Track Consumption Reporting compliance status with evidence collection and gap analysis.

manage

Tier Management

Configure and manage Tier Management settings with CRUD interface and audit trail.

feature

Upsell Recommendations

Upsell Recommendations capability for MSSPCommand with interactive interface.

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White Label Portal

White Label Portal capability for MSSPCommand with interactive interface.

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Custom Branding Per Tenant

Custom Branding Per Tenant capability for MSSPCommand with interactive interface.

feature

Branded Reports

Branded Reports capability for MSSPCommand with interactive interface.

monitor

Customer Facing Dashboard

Live monitoring dashboard for Customer Facing Dashboard metrics with auto-refresh.

feature

Branded Email Notifications

Branded Email Notifications capability for MSSPCommand with interactive interface.

monitor

Agent Fleet Overview

Live monitoring dashboard for Agent Fleet Overview metrics with auto-refresh.

monitor

Agent Health Per Tenant

Live monitoring dashboard for Agent Health Per Tenant metrics with auto-refresh.

detect

Deployment Tracking

Real-time detection and alerting for Deployment Tracking events in MSSPCommand.

manage

Version Management Fleet

Configure and manage Version Management Fleet settings with CRUD interface and audit trail.

comply

Policy Push Per Tenant

Track Policy Push Per Tenant compliance status with evidence collection and gap analysis.

feature

Executive Report Per Customer

Executive Report Per Customer capability for MSSPCommand with interactive interface.

comply

Compliance Report Per Tenant

Track Compliance Report Per Tenant compliance status with evidence collection and gap analysis.

detect

Threat Landscape Per Industry

Real-time detection and alerting for Threat Landscape Per Industry events in MSSPCommand.

scan

Peer Benchmarking

Peer Benchmarking for virtual CISO operations. Strategic security leadership with board reporting, budget planning, and program maturity tra...

protect

Monthly Security Review

Monitor and enforce Monthly Security Review protection policies across infrastructure.

feature

Quarterly Business Review Generator

Quarterly Business Review Generator capability for MSSPCommand with interactive interface.

AI Fabric Integration

MSSPCommand™ leverages ShadowPerch's AI fabric for intelligent detection, response, and automation.

🧠 ShadowNeural™

Adaptive ML, DL, and neural inference engine

🧠 WraithMind™

Agentic reasoning, orchestration, and investigation brain

🧠 PounceGuide™

Customer, analyst, and onboarding guidance assistant

🧠 ShadowAgent™

Endpoint and product feedback emitter into the AI fabric

🧠 PounceForge™

Agentic framework for taskers, automators, collaborators, and orchestrators

Managed Detection & Response

Let our SOC team operate MSSPCommand™ for you — 24/7 expert coverage, alert triage, and proactive threat hunting.

MSSP platform operations
SOC-as-a-service delivery
multi-tenant security monitoring
customer success management
white-label security platform

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